Refund policy

ORDER ALTERATIONS AND CANCELLATIONS
Our new order processing system has made it impossible to alter an order, cancel an order, or change the shipping method after the order is submitted. The process moves so quickly that the order is probably in the warehouse for picking once you realize you forgot an item. We are no longer able to accept order alterations. If the you wish to cancel the order after the order has begun processing then a $35 cancellation fee will apply.

ORDER TRACKING
All orders submitted via Online Ordering and shipped through UPS will have an automatic email notification of the tracking number. Do not use the tracking form for requesting such information. The tracking form is ONLY for packages not delivered within a certain amount of time. Allow UPS 7 to 10 business days, and USPS 7 to 21 business days, to deliver your package. Canadian, AK and HI orders take longer than 48 contiguous state shipments and orders being shipped outside the US and Canada take the longest. If you need to have your order tracked please click here. Please only submit your request if your package has not arrived in the times stated above.

Most tracking requests find the order is scheduled to arrive in the next 24 hours.

REFUSED SHIPMENTS
All shipments which are refused at the time of delivery will be issued an in-store credit for any item costs remaining after return shipping charges and 25% restocking fee are deducted. We will not issue a refund for the initial shipping charges and/or rush fees. Any additional transportation charges incurred due to the refusal will be charged to the customers account and/or credit card.

DAMAGES & SHORTAGES
All damage & missing item claims must be made within 2 business days of receipt of the package.

If your package was damaged in transit you must notify us within 2 business days so we can make a claim with the carrier.

Notification of damage or missing items after 2 days will require you to file a claim with the carrier on your behalf. We will provide all tracking numbers, receipts, and shipping information for you to complete the claim paperwork.

We can not be responsible for missing item claims if you fail to contact us in a timely manner. Please check your package and contents carefully, marking the packing slip as each item is unpacked.

If we are able to file the claim for you we will ship a replacement as quickly as possible. Do not discard the damaged packaging in the event the carrier would like to inspect the box and contents. Damages are rare yet they do happen.

ADDRESS CORRECTION CHARGES
We request a "ship to" address. If this address is submitted incorrectly we will get billed by the carrier to correct the problem. MMS must collect any additional charges billed to us regarding an incorrect address. Please review each step of your order and double check your triple checked addresses. The best time to avoid address correction charges is before the final submit button.

Do not have the package rerouted by UPS, there will be an address correction bill sent to you.
Failure to provide a suite or apartment number will also incur the address correction charge.

Please help us by giving a complete address which includes company names, floors, apartment or suite numbers. Thank you!

Any packages returned to us due to an incomplete address on the order will be charged return shipping charges to get the package(s) back to MMS as well as additional shipping charges to re-ship the package. Outgoing and return shipping charges are not refundable for a returned package due to incomplete addresses.

Address correction fees are $10 per box in a Ground shipment and $15 per box in an Air shipment.

Repeated disregard for correct address submission will be charged $20 per box in the corrected shipment. The UPS driver may know you personally but orders should always be addressed completely and correctly, plan for the vacation driver.

UPS INTERCEPT CHARGES
If a package has left our facility and needs assistance using the UPS Intercept Service to reroute the package, change the address, or return the package to Lavender Lush, a $15 fee per box in the shipment will apply.

RETURNS
All sales are final. We do not accept returns for any reason. We want to guarantee our product quality to all our customers, therefore a return is not acceptable.

If you need help with a product please contact our technical support staff at burristasia@gmail.com. You may contact our technical staff before, and after, the sale.

If you have concerns or questions we would love to hear from you. If a product is not performing to your expectations please let us know, we would love to help you. We guarantee our products and will help you achieve top notch results so you can feel comfortable ordering even though we can not accept returns. We feel our pre-release product testing is one of our top services!

TECHNICAL SUPPORT
Prior to a purchase, or after a purchase, some technical/product questions may come up. Please contact our technical support staff at burristasia@gmail.com. Please be aware our website has lots of recipes and helpful hints. Please look there before you ask the technical support staff since the answer you need may be a few short "clicks" away. We know chances are you are needing help at midnight when no one is available to answer your questions so we try to make the website very descriptive and helpful.

CATALOGS
The only catalog we have available is the online catalog. We are adding new pictures and descriptions to the web regularly, this makes it impossible to keep a printed catalog current. We feel the dynamic nature of the Internet is where we should put our efforts.

You may print our online catalog, either in whole or in part. The catalog section of our website has a link to load the whole catalog to your screen for printing, or perusing, purposes. If you do not need the entire catalog just click into the section you need. Our web programmers have provided a printer friendly format (link appears in the upper right hand corner) of our pages so you may save paper and ink. It may take some time for printing (not all printers are fast and we know it).

When placing an order you may request a current copy of the web product catalog. We will gladly send it along free of charge.

RECEIPT REPRINTS
We are often asked to reprint every receipt for a single year for tax purposes. If an order arrives to you without a receipt please contact us immediately so we can fax, mail or scan/email a free copy. However, if you need a copy of a receipt for any other reason (taxes, misplaced, research) we now charge $ 2.50 per invoice number to research, print and mail or fax the copies. Please note that we have a $ 5 minimum per form of payment as is noted above.

Thank you for your support. We greatly appreciate the opportunity to serve you.